Frequently asked questions
Our welcome starts here
If you are organising your stay in Sorrento, here you will find a few practical answers to the most frequently asked questions.
For all other information, we are always on hand; you can even send us a message via WhatsApp.
Do you have any other questions or queries? Feel free to get in touch!
What time is check-in and check-out?
Room check-in is usually guaranteed for 2 p.m. If you arrive in Sorrentino earlier, you can use our luggage deposit and explore the city in freedom. As the porter is operational until 11 p.m., if you are due to arrive any later, you will have to contact us in advance so that we can give you the necessary instructions.
Check-out is by 11 a.m. The luggage deposit is available for anyone who needs to stay in the area for longer.
Does the hotel have a lift?
Yes. For safety reasons, it is operational during reception hours, from 8 a.m. to 11 p.m.
The lift does not travel to the same floor as the rooms, and so guests will have to climb approximately 10 steps to reach the rooms.
Is the area of the hotel accessible by car?
We are located in an extremely exclusive pedestrian area. The closest area accessible by car is Piazza Tasso, which is just a 3-minute walk away.
Is the entrance to the hotel in Corso Italia?
Palazzo Tasso overlooks the main pedestrian street, Corso Italia, but is only accessible from a parallel street.
To facilitate your arrival in Piazza Tasso, we recommend you turn immediately left after Bar Fauno, onto Vicolo Santa Maria della Pietà, and continue for approximately 200 m.
Is there a garage available?
We have an agreement with our partner garage, “Central Parking”, which is situated at no. 319, Corso Italia, open every day from 6.30 a.m. to 11 p.m. The daily cost for parking is EUR 25. They also offer a complementary shuttle service from 8 a.m. to 8.30 p.m. Booking is advisable.
What is the best way to reach the hotel from Naples airport?
The “Curreri” bus from Naples airport travels to Sorrento. It costs €13 per person. Visit the link below for further information: https://www.curreriviaggi.it/it/.
Alternatively, you can contact us to organise private transportation.
What is the best way to reach the hotel from Naples Central station?
You can reach Sorrento from Naples Central station with the “Circumvesuviana” train. https://www.eavsrl.it/.
Alternatively, we can organise private transportation.
How much does private transportation cost from Naples airport or Naples Central station?
We can organise private transportation at a cost of €140.00 for two people each way (a night-time supplement of 30% is applicable from 7 p.m. to 7 a.m.).
How far is the Circumvesuviana station from Palazzo Tasso?
It is around 10 minutes by foot. From the station, we recommend turning left onto Corso Italia to Piazza Tasso.
What are the most interesting sites that can easily be visited from Palazzo Tasso?
Villa Comunale: around 5 minutes by foot, a small green oasis with a breathtaking terrace overlooking the coast and the gulf of Naples, from where you can enjoy the peace of Sorrento and a view of the most beautiful sunsets. Villa Comunale also has a convenient lift (there is a cost for use) that offers easy access to the beaches or the Marina Piccola port. We recommend visiting the Church of San Francesco and the Cloister, which are located right in front of the entrance to the Villa.
Marina Grande: this is our fishing village, a charming place and the set of many films, which is around 15 minutes by foot and where you can have lunch or dinner on the sea shore, enjoying excellent fresh fish.
Piazza Tasso: is the heart of Sorrentino life. The main square is an ideal starting point for a tour of the city and the historic centre, while behind is the ancient Vallone dei Mulini, the ruins of the valley where the mill was once constructed to draw on the power of the stream waters and mill grain.
The Cathedral of Saints Filippo and Giacomo and the Bell Tower are located just a few metres from Palazzo Tasso.
Via San Cesareo: a pleasant stroll through the old centre of Sorrento, surrounded by typical Sorrento souvenir shops (wood inlay workshops, Limoncello makers) and lots of Seventeenth and Eighteenth-century Baroque Napoleonic buildings.
Are there any experiences or excursions that have been particularly popular with previous guests?
– Sorrento Walking Tour: a group excursion for walks to explore the beauty of the city with a local guide.
– Lemon Tour: a visit to the lemon orchard and tasting of the best local products.
– Amalfi Coast Tour: a visit to Positano, Amalfi and Ravello in a group tour leading from Sorrento. 8 hours immersed in the unique atmosphere of this iconic land.
– Cooking Class: A 3.5-hour practical cooking course, plus an exploration of limoncello production, a tour of the gardens, aperitif and tasting.
– Capri by Boat: a tour of Capri and Anacapri with access to the Grotta Azzurra. History, fun, a guided tour and breathtaking views, all in one.
Contact us for further information and for bookings.
What is the recommended route from the Marina Piccola quay?
We suggest taking the lift for the Villa Comunale of Sorrento, and then the first lane leading up on the left, “Via Padre Reginaldo Giuliani” (5 minutes by foot).
Otherwise, there are the B and C line minibuses, which go to the main square.
Do you offer a luggage service?
Yes, we can organise a luggage transportation service to/from Piazza Tasso, or to/from the arrival or departure quay, with the support of an external supplier. You can call us for further details.
Do you have triple rooms?
If you need a triple room, contact us to check availability for the addition of a supplementary bed in a Deluxe room.
Are there any recommended restaurants in the area?
There are various restaurants that we can recommend, according to the type of experience that you are looking for. Contact reception for the support you need.
Are the Regina Giovanna baths far away?
The Regina Giovanna baths are located in Capo di Sorrento, around 45 minutes by foot. They can be reached by bus, direction Massa Lubrense, in approximately 10 minutes.
Are animals allowed in the hotel?
No, animals are not allowed in the hotel.